1. Training Videos

The very best way to learn how to use and get the most from the software is to watch our training videos. These videos answer the majority of the questions about the software and this is the best place to start with your training.

2. FAQ

The quickest form of support is our FAQ. Nearly all questions have been asked before and by using our FAQ you can get answers to your specific questions nearly instantly.

3. Email Support: support@pingkaching.com

All email requests sent to support@pingkaching.com are responded to in less than 24 hour hours during the work week. On Saturday we have limited coverage and Sundays our office is closed. If you send in an email on the weekends you can expect to hear from us on that following Monday. Most of the time our email responses average less than 4 hours. If you don't hear from us in more than 24 hours then you should check your spam folder. Also be sure to add Ping Kaching to your contacts so that all our messages safely make into your inbox.

4. Live Chat Support

To provide you with superior customer support we offer live chat support M-F. The chat support is not available 24 hours a day but we do offer roughly 12 hours per day of coverage. If the icon has green text below it means an agent is available.

5. Stay Up To Date With Our Changes

Facebook and Twitter is where our company updates our customers first for any news on updates, changes, bugs, etc. We highly suggest you follow us on Facebook and/or Twitter so you can stay up to date with our softwares changes. Our Youtube channel is where we post the majority of our training videos so you might consider subscribing to our channel there!